Shipping policy

Shipping Policy

At Presley’s Place, we aim to pack and dispatch your order as quickly and carefully as possible.

Order Processing

Orders are generally processed and dispatched within 1–3 business days of receiving your order.

Orders placed on weekends or public holidays will be processed on the next business day.

During particularly busy periods, promotions or holidays, processing may take a little longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Shipping Within Australia

We ship orders throughout Australia.

Available shipping options and the applicable delivery charge will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout or provided by our delivery partners are estimates only and may vary depending on your location and circumstances outside our control.

Tracking

Where your selected shipping service includes tracking, tracking details will be emailed to you once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been lodged with the carrier.

Delivery Addresses

Please check that your name and delivery address are correct before placing your order.

Presley’s Place cannot guarantee that an address can be changed once an order has been processed or dispatched.

If you notice an error in your delivery details, please contact us as soon as possible at info@presleys.place.

Delivery Delays

While we do our best to ensure orders are dispatched promptly, delivery times are estimates and delays can occasionally occur due to postal or courier networks, severe weather, peak periods or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist where we reasonably can.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check:

around the delivery location
with other members of your household
with neighbours where appropriate
any safe-drop location noted by the carrier.

If you still cannot locate your parcel, please contact info@presleys.place with your order number so we can assist with an enquiry.

If a parcel is confirmed as lost in transit, we will work with you and the delivery provider to determine the appropriate outcome.

Incorrect or Damaged Orders

Please inspect your order when it arrives.

If you receive the wrong item, or your order arrives damaged, please contact us as soon as possible at info@presleys.place with your order number and photographs of the issue where appropriate.

We will assess the matter and provide an appropriate remedy in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Returned to Sender

If an order is returned to Presley’s Place because an incorrect or incomplete delivery address was provided, or because the parcel was not collected, we will contact you.

Additional postage charges may apply if you ask us to resend the parcel, except where the return was caused by an error on our part or where otherwise required by law.

International Shipping

If international shipping is available for your destination, the available options and charges will be displayed at checkout.

International customers may be responsible for customs duties, taxes or import charges imposed by the destination country. These charges are not controlled by Presley’s Place and, unless otherwise stated, are the responsibility of the customer.