Need a hand? ☀

We’ve popped the answers to our most common questions below. Still stuck? Come say hi and we’ll help you out.

Are all your clothes pre-loved?

Yes! Presley’s Place is all about giving beautiful kids clothing another adventure.

Unless specifically stated otherwise, the pieces you find here have been previously owned and may show normal signs of wear.

What do your condition ratings mean?

Excellent
Beautiful pre-loved condition with little to no noticeable signs of wear.

Very Good
Gently worn with minor signs of previous wear.

Good
Loved and worn, with more noticeable signs of wear while still having plenty of life left.

We inspect every piece and will always do our best to photograph and describe any noticeable marks, fading, pulls, stains or other imperfections.

How does sizing work?

Kids sizing can vary wildly between brands, so the size listed on the garment will always be included on the product page.

Where helpful, we’ll also include measurements.

If you're unsure about a particular piece, please contact us before purchasing and we'll happily provide more information.

Is there only one of each item?

Usually, yes.

That’s part of the fun of shopping pre-loved! Most pieces are completely one-off, so once something sells, it’s gone.

If you love it, probably don’t leave it sitting in your cart for three days. 👀

Does adding something to my cart reserve it?

No. An item isn't yours until checkout has been completed.

Because most of our pieces are one-offs, another customer may purchase an item while it’s sitting in your cart.

When will my order be sent?

We aim to pack and send orders within 2–3 business days.

You’ll receive tracking information once your little parcel is on its way.

Can I return an item?

Because our pieces are pre-loved and individually described, we generally don't accept returns for change of mind, incorrect size or fit.

Please read our Shipping & Returns page before purchasing for the full details.

Your rights under Australian Consumer Law still apply.

Can I combine orders?

If you've placed multiple orders and they haven't been packed yet, contact us as soon as possible.

We can't guarantee we'll be able to combine them, but we'll always try.

Something isn't right with my order. What should I do?

Please contact us as soon as possible with your order number and photos if relevant.

We want you to love shopping at Presley’s Place and will always do our best to help. ♡