Off on another adventure ✈

We know waiting for a parcel isn't nearly as fun as opening one, so we'll do our best to get your Presley’s Place order on its way quickly.

Processing

Orders are generally packed and dispatched within 2–3 business days.

During particularly busy periods or new collection drops, processing may take a little longer.

Once your order has been dispatched, you'll receive an email with your tracking information.

Australian shipping

Standard tracked shipping: $[INSERT]
Express shipping: $[INSERT]

Free standard shipping on orders over: $[INSERT]

Delivery times shown by the carrier begin once your parcel has been dispatched and are outside of our direct control.

Local pickup

[REMOVE THIS SECTION IF NOT OFFERED]

Local pickup is available from [LOCATION].

We'll contact you when your order is ready to collect. Please wait for confirmation before coming to collect your order.

Returns

Because every Presley’s Place piece is pre-loved and generally one-of-a-kind, we do not accept returns or exchanges for change of mind, incorrect choice or incorrect fit/size.

We provide sizing, condition information, photographs and details of known imperfections to help you make your decision before purchasing.

Please take a moment to read the full product description and review all photographs before checking out.

If you need additional measurements or information about an item, you're always welcome to contact us before purchasing.

Pre-loved condition

Pre-loved clothing may naturally show signs of previous wear.

We carefully inspect our pieces and do our best to clearly disclose noticeable stains, marks, fading, pulls, holes or other imperfections in the individual product listing.

Minor signs of normal wear consistent with the condition described are not considered faults.

Something genuinely wrong?

If we've made a mistake, an item has been significantly misdescribed, or there's another genuine issue with your order, please contact us as soon as possible at info@presleys.place with your order number and photographs.

Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.

Lost or delayed parcels

Once an order has been handed to the shipping carrier, delivery timeframes are outside our direct control.

If your tracking appears to be significantly delayed or your parcel hasn't arrived, please get in touch and we'll help you work out the next steps.

Another adventure awaits. ☀