Refund policy
At Presley’s Place, many of our pieces are pre-loved and individually selected. Because each item is unique and its condition is described before purchase, we do not offer returns, exchanges or refunds for change of mind, incorrect sizing, or because an item is no longer wanted.
We encourage you to carefully review the product description, photographs, measurements and condition notes before purchasing.
Pre-loved items
Pre-loved clothing may show normal signs of previous wear. We take care to photograph and describe noticeable marks, wear, imperfections and other relevant details as accurately as possible.
A return or refund will not be available for wear, marks, faults or characteristics that were clearly disclosed in the product description or photographs before purchase.
Damaged, faulty or incorrectly described items
Please inspect your order when it arrives.
If you believe an item:
- has an undisclosed fault or damage
- is materially different from its description
- is the wrong item
- or otherwise does not meet the consumer guarantees under Australian Consumer Law
please contact us at info@presleys.place as soon as possible.
Please include your order number, a description of the issue and photographs where appropriate so we can assess the matter and make it right.
Your rights under Australian Consumer Law are not limited by this policy.
Starting an approved return
Before sending an item back, please contact us at info@presleys.place.
If a return is required, we will provide you with return instructions and the appropriate return address.
Please do not send items back without contacting us first, as we need to identify the order and understand the reason for the return.
Where applicable, the item should be returned in the same condition in which it was received and should not have been worn, used, washed or altered after delivery.
Please retain your order confirmation or other proof of purchase.
Return shipping
Where an item is confirmed to have a problem covered by Australian Consumer Law, Presley’s Place will cover or reimburse reasonable return postage costs where required.
We do not provide return shipping for change-of-mind purchases because change-of-mind returns are not accepted.
Exchanges
As many of our pre-loved pieces are one-off items, an identical replacement will often not be available.
Where Australian Consumer Law entitles you to a remedy, we will provide the appropriate remedy depending on the circumstances. This may include a repair, replacement or refund.
Sale items
Sale or discounted items are not returnable for change of mind.
This does not affect any rights you may have under Australian Consumer Law if an item is faulty, unsafe or materially different from its description.
Gift cards
Gift cards are generally non-refundable except where required by law.
Refunds
If a refund is approved, we will notify you once the matter has been assessed.
Approved refunds will be returned to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.
If more than 15 business days have passed since we confirmed that a refund has been processed, please contact us at info@presleys.place.